We know that we do the best we can when the school and families have a good relationship. Our Parent Partnership frames our commitment and provides clear guidance to all staff to build relationships and share information on a daily basis, through home-school diaries.
We encourage families to discuss any issues or concerns at the earliest opportunity and a formal procedure exists within the school in case of complaint.
Mapledown School Complaints Procedure
Purpose: To establish a procedure for dealing with complaints relating to the school, as required by section 29(1)(a) of the Education Act 2002 and in line with DFE best practice advice for school complaints (2016)
Scope: All matters relating to the actions of staff and application of school procedures where they affect the individual pupils concerned, except matters [relating to the curriculum, exclusion, admissions etc…] which are subject to separate procedures.
Please download the Full Complaints Procedure Document