Department for Education COVID 19 helpline
The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care.
Staff, parents and young people can contact this helpline as follows:
Phone: 0800 046 8687
8am to 6pm – Monday to Friday
10am to 4pm – Saturday and Sunday
If you work in a school, please have your unique reference number (URN or UK PRN) available when calling the hotline.
Hand washing advice
It is essential that everyone washes their hands more often, using soap and water for at least 20 seconds. Hand washing with soap employs mechanical action that loosens bacteria and viruses from the skin, rinsing them into the drain. Drying hands afterwards makes the skin less hospitable to the virus. Hand sanitiser can be effective if soap is not available or the situation makes using soap less feasible (i.e. when outside) but using hand sanitiser provides none of the virus-destroying friction that rubbing your hands together and rinsing with water provides.