We know that we do the best we can when the school and families have a good relationship. Our Parent Partnership frames our commitment and provides clear guidance to all staff to build relationships and share information on a daily basis, through home-school diaries.
We encourage families to discuss any issues or concerns at the earliest opportunity and a formal procedure exists within the school in case of complaint.
Mapledown School Complaints Procedure
Purpose: To establish a procedure for dealing with complaints relating to the school, as required by section 29(1)(a) of the Education Act 2002.
Scope: All matters relating to the actions of staff and application of school procedures where they affect the individual pupils concerned, except matters [relating to the curriculum, exclusion, admissions etc…] which are subject to separate procedures.
Please download the Full Complaints Procedure Document